Technical Support Consultant

Caring. Connecting. Growing Together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Use your sharp analytical skill to help us conduct and manage outcomes of various studies which include reviewing, forecasting, trending, and presenting information for operational and business planning! Support short and long term operational/strategic business activities - by developing, enhancing and maintaining operational information and models. Also develop and implement effective/strategic business solutions through research and analysis of data and business processes.

Primary Responsibilities:

1. Responsible for the technical aspects of application deployment
2. Interact with both internal and external customers to deploy application components as well as act as liaison between customer and technical teams
3. Simultaneously participate in several complex projects with varied, multiple deliverables, team members and audiences requiring ongoing prioritization and relationship management
4. Communicate job and ticket status information to all team members
5. Promote smooth workflow and communication between departments
6. Complete activities within defined timelines
7. Ensure workflow progresses efficiently and projects/staff are organized as priorities shift
8. Maintain job tracking and time keeping database
9. Help enhance and improve department processes
10. Use your SSO expertise to configure and troubleshoot SSO implementations
11. Communicate consolidated project milestones and deliverables for readiness
12. Be able to generate detailed project status reporting (including critical path impact, dependencies, milestones, resources, cost, work breakdown structures, etc.)
13. Be able to work in a matrixed environment across cross-functional teams
14. Workflow design, implementation and management experience
15. Be able to produce timely results in a highly dynamic and formative environment
16. Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate degree or equivalent experience
• 3+ years of Information Technology experience and application setup/deployment
• 2+ years of experience in Application Integration design and proficiency with system architecture
• 2+ years of experience working with all aspects of the System Development Life Cycle (SDLC)
• Experience with relational databases and database structures
• Experience with troubleshooting network transport protocols
• Experience with Network security protocols
• Experience with SSO (SAML/OIDC) configuration and implementation
• Knowledge of MS Server set up and configuration
• Knowledge of VPN/SFTP set up and Support
• Knowledge of Environment Analysis Tools - ex. Splunk, App Insight
• Knowledge of Configuring and troubleshooting Citrix and VDI Environments
• Knowledge of Front End Web Service architecture
• Knowledge of MS Suite (Word, Excel, Project, Visio)
• Proven solid negotiation skills
• Comfortable leading client facing discussions

Preferred Qualifications:

• Bachelor's degree in Business, Information Technology, Health Administration or related field
• Some HL7 experience