Tech Support Consultant

Caring. Connecting. Growing Together

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Primary Responsibilities:

• Lead technical setup and configuration of client environments for Optum product deployments
• Collaborate with implementation, product, and infrastructure teams to ensure timely and accurate system provisioning
• Manage multiple client environments, ensuring high availability and performance
• Perform system administration tasks including OS configuration, patching, and user access management
• Configure and troubleshoot VPNs, SFTP connections, and secure data exchange protocols
• Support cloud infrastructure setup and maintenance in Azure and/or AWS environments
• Implement and maintain virtualization platforms including VMware and Hyper-V
• Handle networking components such as DNS, DHCP, Active Directory, and Cisco configurations
• Provide technical documentation and support during client onboarding and implementation phases
• Ensure compliance with security and operational standards across all environments
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives

Required Qualifications:

• Undergraduate degree or equivalent experience
• Experience in technical support, system administration, or implementation roles
• Experience in setting up and troubleshooting VPN, SFTP, and secure data transfer protocols
• Hands-on experience with VMware, Hyper-V, and other virtualization technologies
• Solid knowledge of Linux and Windows Server operating systems
• Working knowledge of cloud platforms such as Azure and/or AWS
• Familiarity with networking fundamentals including Cisco, Active Directory, DNS, and DHCP
• Proven ability to manage multiple client environments and prioritize tasks effectively
• Proven excellent problem-solving and communication skills

Preferred Qualifications:

• Certifications in VMware, Microsoft, AWS, or Azure
• Experience in healthcare or enterprise product implementation
• Experience working in a fast-paced, client-facing environment
• Familiarity with ITIL or other service management frameworks