Senior Tech Support Specialist

Caring. Connecting. Growing Together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Primary Responsibilities:

• Responsible for day-to-day operations of the department to achieve documented company, division, and department objectives
• Adheres to all documented departmental policies, procedures, and knowledge base documentation
• Accurately follows documentation and checklists to ensure efficiency and consistency with all build, test, and validation activities
• Uses routine troubleshooting methodologies that provide efficient, effective resolution, and minimize impact to the customer
• Maintains detailed and accurate records in workload management, asset management, and administrative applications
• Actively maintains education and cross-training on all departmental areas of expertise
• Maintains certifications and attends training when available and appropriate
• Role model and mentor to all levels in the department for all areas of support and function
• Assists leadership in identifying opportunities for process improvement within and outside of the department
• May perform other duties upon request
• May be required to work beyond the regularly scheduled hours in the performance of duties depending on business need

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of technical desktop support experience in a professional setting
• Ability to lift 40 pounds unassisted
• Ability to travel to other local offices as needed, approximately 10% of the time
• Access to reliable transportation & valid US driver's license

Soft Skills:

• Organize, prioritize and work efficiently while multi-tasking
• Handle difficult and stressful situations with professional composure
• Have excellent verbal and written communication skills, both technical and non-technical
• Be analytical and thorough, showing attention to detail
• Ability to work both independently and collaboratively

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.