Senior Service Deputy Account Manager

Caring. Connecting. Growing Together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Primary Responsibilities:

• Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership
• Provide expertise and customer service support to members, customers, and/or providers
• Identify and resolves operational problems using defined processes, expertise and judgment
• Investigate claim and/or customer service issues as identified and communicate resolution to customers
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s Degree preferably PHRN
• 2+ years of client account management experience
• 1+ years of claims processing experience
• Intermediate level of proficiency with MS Word and Excel

Preferred Qualifications:

• UNET, COSMOS, FACETS or NICE claims platforms experience
• Project management experience
• MS PowerPoint