Senior IO Engineering Consultant

Caring. Connecting. Growing Together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Primary Responsibilities:

1. Collaborate with the team to administer our SharePoint Online tenant
2. Provide end-user support for SharePoint Online, OneDrive, Viva Engage and other M365 collaboration tools
3. Implement and promote governance solutions to support and enforce strong data governance and content management best practices, with a focus on AI capabilities and optimization
4. Design and build custom solutions for reporting and administrative requests related to SharePoint Online, OneDrive and Viva Engage
5. Leverage AI to analyze usage and support trends
6. Create and maintain reference and troubleshooting documentation for all supported M365 collaboration tools
7. Actively engage with end-users to address questions and promote best practices via Viva Engage communities
8. Evaluate changes to SharePoint capabilities and make recommendations for adoption or accommodation
9. Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives

Required Qualifications:

• Undergraduate degree or equivalent experience.
• 3+ years of experience administering and customizing SharePoint Online within Microsoft 365 environments
• Must include experience with SharePoint Advanced Management capabilities
• Hands-on experience with SharePoint Framework (SPFx) development, including web parts, extensions and integration with Microsoft Graph
• Experience implementing data privacy, retention, and access control policies to support basic data security best-practices, as well as secure AI-driven content discovery
• Experience administering additional M365 collaboration tools including Viva Engage, Lists and Forms
• Working knowledge of Microsoft 365 AI capabilities, including Copilot integration with SharePoint and OneDrive
• Knowledge of project management methods
• Familiarity with responsible AI principles and ethical considerations in enterprise collaboration platforms, specifically around governance frameworks and compliance standards
• Proficiency in crafting effective prompts and queries for AI tools to enhance productivity and user experience
• Proven proficiency in using PowerShell for SharePoint Online administration, including automation of site provisioning, permission and metadata management, and reporting
• Proven commitment to continuous learning through Microsoft Learn, internal learning/enablement programs, or AI-focused training initiatives

Preferred Qualifications:

• Experience with migrating legacy solutions to Azure/Cloud-hosted
• Experience managing, migrating on-premises environments (SharePoint Server 2016)
• Experience with ServiceNow for ticketing and change/incident management
• Experience with Rally for work tracking and documentation
• VMware experience
• Syskit Point for M365 management and governance
• Basic agile methodology
• Modern Code/Scripting Languages
• AI/ML

Soft Skills:

• Curious, self-driven learner
• Forward leaning strategic thinker
• Creative solutioning
• Engineer/SRE mindset
• Challenges status quo
• Serves as a key resource on issues that arise
• Performs complex conceptual analyses.
• Solid interpersonal and communication skills (written and oral)
• Relationship builder
• Good presentation skills