Patient Service Representative I - Remote (MA Residents Only) - Remote Eligible

Explore Opportunities At Atrius Health

Part of the Optum family of businesses, we're an innovative health care leader and multi-specialty group practice. We deliver an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing Together.

Patient Services Representative I

As the Patient Services Representative I you will work under direct supervision, receive incoming calls and inquires and assist patients in the management of appointments/care. You will provide extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship.

Primary responsibilities include: screening all incoming patient inquires, resolving issues in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines, participating in resolving operational difficulties, resolving patient issues and ensuring satisfaction, initiating requests for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients, reviewing and facilitating the updating of missing/outdated information in the patient record, developing and maintaining effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies, reviewing department appointment schedules to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as well as the needs of the patients, assisting with basic data collection activities, ensuring data is properly collected and accurate, participating in problem solving activities, focusing on productivity and quality, working with supervisors to ensure continuous improvement of the department, and participating in special projects and ongoing programs unique to the department.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required qualifications include: computer experience with the ability to use word processing and spreadsheet programs, electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience, demonstrated technology-literate skill sets, demonstrated ability to communicate in a professional and appropriate manner, demonstrated solid interpersonal, customer service, time management, and organizational skills, and demonstrated excellent problem-solving, multi-tasking. Must live within a commutable distance.

Preferred qualifications include: bachelor's degree, 1+ years of experience working in a clinical or customer service setting, and working knowledge of patient related documents.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.