Infrastructure Technology Support Technician Senior

Opportunities At Optum, In Strategic Partnership With Allina Health

As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing Together.

As the regional technical point of contact, this position is cross-trained in many areas to provide optimal support and resolution to fulfill internal customer's desktop, telecom & network infrastructure field support needs including-desktops, printers, scanners, handheld devices, monitors, laptops, tablets, IOS devices and other related desktop hardware and software issues.

This position works very closely with regional coordinators ensuring projects and daily tasks are properly staffed with the appropriate technical resources and ensuring technical tasks are accomplished by schedules, per customer requirements and SLA's while reviewing status updates and technical escalations for the regional team. Participation in a non-prime 24 x 7 on-call rotation in response to reported field support incidents is required.

Location: Abbott Northwestern Hospital - 800 E 28^th St, Minneapolis, MN 55407

Principle Responsibilities:

• Processing request
• Providing work directions
• Desktop troubleshooting and support
• Telecom troubleshooting and support
• Network troubleshooting and support
• Project management and customer service
• Process and documentation

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 4+ years of experience with operating systems, infrastructure, hardware and software, previous work with desktop, telecom and network hardware
• 4+ years of experience as a Desktop Technician
• Intermediate level of proficiency in Microsoft Office
• Access to reliable transportation and valid US driver's license
• Must be 18 years of age OR older

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology or related field
• Vocational or Technical Training in Computer Science, Information Technology or related field
• ServiceNow experience
• Experience in a lead/supervisory role

Soft Skills:

• Strong communication
• Documentation
• Organization
• Teamwork/collaboration

Physical Demands:

• Medium Work
• Lifting weight up to 32 lbs. occasionally (*Allina Safe Patient Moving Policy), Up to 25 lbs. frequently

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.