Housing Support Specialist - Las Vegas, NV - Remote Eligible

Community Health Support Specialist

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This entry-level position is designed for individuals interested in community health, social determinants of health, and housing support services. You will perform routine, structured tasks under direct supervision, assist with documentation and referral workflows, support prior authorization processes, and interact telephonically with a small caseload of members. This role offers ongoing learning, shadowing, and hands-on development toward CHW or Housing Navigator career pathways.

If you live near Las Vegas, NV, you will enjoy the flexibility to telecommute as you take on some tough challenges. Estimated 25% of local travel in the Las Vegas, NV area.

Primary Responsibilities:

• Provides telephonic support to members with housing or social needs under direct supervision
• Manages a reduced, limited caseload (20-30 members) focused on routine follow-up tasks
• Reviews incoming referrals and assigns them to appropriate team members following established workflows
• Ensures member documentation is accurate, complete, and submitted according to program and state requirements
• Supports preparation, submission, and tracking of prior authorizations for applicable programs
• Performs routine data entry, document uploading, and record maintenance across internal systems
• Assists with generating reports, tracking metrics, and maintaining internal logs or spreadsheets
• Conducts outreach to gather missing information or documents from members or providers
• Maintains program compliance by following established procedures and escalating non-standard issues
• Supports day-to-day administrative operations, including scheduling, inbox monitoring, and routing inquiries
• Participates in training, shadowing, and skill-building activities to develop CHW and Housing Navigation competencies
• Collaborates with team members to support overall housing, justice, and community health program operations
• Demonstrates reliability, clear communication, attention to detail, and willingness to learn within a supervised role

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience in customer service, community programs, or administrative support
• Intermediate level of proficiency with Microsoft Office (Word, Excel, Outlook)
• Access to reliable transportation and valid US driver's license

Preferred Qualifications:

• Interest in pursuing Community Health Worker (CHW) certification
• Experience in healthcare, social services, housing programs, or SDOH-related work
• Experience making routine telephonic outreach to members
• Knowledge of local community, housing, or support service resources
• Familiarity with documentation-heavy tasks, data entry, and electronic record systems
• Strong attention to detail and ability to follow established procedures and workflows
• Bilingual (English/Spanish)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.