Healthcare Service Representative III - Patient Access Center - Kelsey Seybold Clinic: Pearland - Remote Eligible

Explore Opportunities With Kelsey-Seybold Clinic

Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing Together.

This position schedules, confirms and cancels appointments and answers calls from Answering Service, PAC Radiology Scheduling and Kelsey Care Priority patients in a timely, efficient and courteous manner.

If you are located in the state of Texas, you will have the flexibility to work remotely* as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Coordinating the collaboration between KSC internal partners; interfacing daily with internal and external providers both and facilitating communications between patients and providers
• Resolves patient issues utilizing identified resources, provides comprehensive service to facilitate a resolution for any caller request and provides support and backup to HSRs I, II and III
• Acquires and maintains computer skills to effectively utilize applicable software to effectively perform duties in the Answering Service, PAC Radiology and Kelsey Care Priority areas

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• High School Diploma

Preferred Qualifications:

• 1+ years of Kelsey-Seybold Patient Access Center experience in a HSR I role
• 6+ months of Kelsey-Seybold Patient Access Center experience in a HSR I role with demonstrated service excellence equaling a 4.5 or higher overall scorecard metric
• 6+ months of Kelsey-Seybold Patient Access Center experience in a HSR II role

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.