Field Account Manager - Hybrid - Overland Park, KS

Caring. Connecting. Growing Together.

The KA Field Account Manager is the "Client Relationship Manager" responsible for providing proactive and strategic engagement with customers to further the relationship with UnitedHealthcare. The role will be responsible for educating customers on their benefit plans, UnitedHealthcare's core wellness tools and resources, and communicating various administrative/service-related changes to the customer (i.e., network or pharmacy preferred drug changes). A solid focus of this role will be training and educating on the UnitedHealthcare tools and resources that are available to our UnitedHealthcare customers and members. The KA Field Account Manager will also be responsible for conducting open enrollment meetings, wellness fairs, lunch and learns along with coordinating coverage with other offices/vendors if they are not available. This role also includes facilitating the relationship between the customer and the Central Service team (CSO/DCSM) and providing education on the correct service escalation paths for our assigned employer groups and their employees. This position reports to the local field market leader.

This position follows a hybrid schedule with three in-office days per week.

Primary Responsibilities:

• Coordinates, staffs, and conducts open enrollment meetings and wellness fairs
• Acts as a strategic partner and consultative resource to the customer, responsible for the customer's total service experience
• Deploys and trains customers on UnitedHealthcare's core wellness tools and resources
• Meets with customers regularly to review service-related statistics including ideas for improving or enhancing the customer's experience
• Communicates administrative or service-related changes to the customer
• Reports and advises customers on the level of member engagement with wellness programs and other plan features
• Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to the Field Account Manager, the Strategic Account Executive, or other field employee
• Trains and educates customers on UHC eServices, eCR Reporting, and other eTools as appropriate

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Insurance license as required by law within 90 days of hire
• 2+ years of experience in managing customer relationships
• Demonstrated excellent oral and written communication skills
• Demonstrated superior presentation skills in both small and large group settings
• Proven solid interpersonal skills with the ability to communicate and influence internal business partners
• Proven advanced analytical and problem-solving skills
• Proficient in Microsoft Office and other virtual productivity tools
• Valid Driver's License
• Ability to travel as required (approximately 50%)

Preferred Qualifications:

• 3+ years of health care industry experience
• Human Resources or medical benefits experience
• Proven ability to work with external customers such as employers, consumers, consultants, and brokers

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range $21.63 to $48.08 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.