Director. Contract Intelligence, Pharmacy Care Services

Director Of Script Intelligence

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Pharmacy Care Services is seeking a dynamic and strategic Director to develop and drive contract intelligence initiatives across our pharmacy services portfolio. This role will be responsible for working with a Senior Director to identify new script intelligence opportunities, develop and engage with strategic partnerships and drive measurable growth through innovative marketing and account management strategies. The Director of Script Intelligence will serve as a key liaison between internal teams and external provider stakeholders, ensuring alignment with business goals and delivering exceptional value to our partners. They will be expected to assist with the definitions of script prioritization and providing clear prioritization to our operations teams on script prioritization. They will influence internal workflows and use analytical tools to identify priority scripts for fulfillment.

This is a high-impact leadership role requiring a blend of strategic thinking, marketing acumen, relationship management (internal & external) and operational execution. The ideal candidate will be passionate about healthcare innovation, experienced in navigating complex provider ecosystems and skilled at influencing senior stakeholders.

Primary Responsibilities:

• Assist with the development and execution of strategic plans to target new script targeting opportunities and expand existing relationships
• Liaise with and assist cross-functional teams to deliver tailored script prioritization that drive high margin referrals, revenue and market share
• Serve as a point of contact for key provider accounts, ensuring alignment with Pharmacy Care Services' growth objectives

• Assist with the creation of go-to-market strategies, campaigns, and materials that differentiate Pharmacy Care Services in the provider space
• Partner with sales, clinical, legal, and digital teams to deliver compelling messaging and value propositions
• Ensure consistent branding and messaging across all provider-facing materials and channels

• Drive strategic account planning for assigned account, including opportunity identification, contract negotiation, and performance tracking
• Monitor ROI of provider marketing initiatives and optimize based on data-driven insights
• Assist renewal and upsell efforts for assigned accounts, ensuring sustained growth and client satisfaction

• Influence and align internal stakeholders across product, operations, technology, and sales to support provider growth initiatives
• Represent the voice of the provider in internal script planning and product development discussions
• Foster a culture of accountability, innovation, and excellence across teams

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Progressive experience in healthcare, pharmacy, or provider services
• Proven success in strategic account management and growth delivery
• Experience working with C-suite executives and managing complex provider relationships
• Proven solid analytical, communication and leadership skills
• Ability to travel up to 10% and work in a hybrid environment
• Demonstrated Power BI, SQL knowledge

Preferred Qualifications:

• Experience in US healthcare, managed services, or health tech. Knowledge of the PBM and/or pharmacy healthcare landscape in the US
• Familiarity with CRM systems (e.g., Salesforce), marketing analytics, and performance tracking.
• Experience with cross-functional team leadership
• Background in care continuum delivery, analytics, or revenue cycle services

Leadership Competencies:

• Ability to have a strategic view with a results-oriented mindset
• Skilled in influencing and building consensus across leadership groups
• High emotional intelligence and situational awareness
• Ability to lead through change and foster innovation