Customer Service Coordinator

Customer Service Coordinator - Mitcheldean

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing Together.

About the Role:

At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future.

Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone.

Working Schedule

This is a full-time position with standard working hours Monday to Friday with 3 days onsite.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities of a Customer Service Coordinator:

• Process RFQ's received from Project Clients/Projects/External Clients ensuring all details are correct and information is described and recorded on the quote
• When a quote has been approved facilitate the processing of the order through to close status, liaising with warehouse, purchasing and accounts as required
• Liaise with Clients regarding their orders throughout the process
• Invoice Clients for their orders once complete and received
• Required to comply with all company procedures and to report any deviations/non-conformances
• Required to comply with Good Distribution Practices for Medicinal Products and to report any deviations/non-conformances
• Carry out delegated duties (duties delegated by the Responsible Person) and provide reports as required
• Complete MAP goals in line with Medekit goals/vision plans, proactively contributing to performance and sales targets
• To assist with, and deputise for, all responsibilities of the Client Relations Manager in her absence and conduct other operational and logistical duties as required

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• High school completion (or higher) or equivalent experience
• Demonstrated competency with use of all Microsoft Office Applications and computer and typing skills

Soft Skills:

• Have a strong attention to detail and awareness of the importance of accuracy and following processes
• Able to work collaboratively across all parts of the organisation and build strong internal relationships
• Ability to effectively problem-solve
• Excellent communication skills with a professional presence, friendly demeanour, and excellent customer service skills

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2023 UnitedHealth Group. All rights reserved.