Business Office Customer Service Representative - Kelsey Seybold Clinic: Pearland Admin Office/hybrid

Explore Opportunities With Kelsey-Seybold Clinic

Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing Together.

Primary Responsibilities:

• Under the supervision of Customer Service Supervisor, the Business Office Customer Service Representative will answer all patient telephone inquiries regarding patient accounts in reference to Clinic billing, insurance information, collection accounts, and general patient concerns
• Must maintain effective communication with all customers both internal and external including co-workers
• Provides clear and grammatically correct written responses to patient communications as required
• Employee works closely with the team leads and supervisor to address issues and identify problems
• Employee must have the ability to plan and organize their own work to ensure timely responses, correctly document findings and communication in the patient's account while meeting department standards for quality and productivity
• Ability to work independently and as a part of a team is required
• Employee's goal is to answer patient inquires in one call whenever possible

Required Qualifications:

• High School diploma or GED from an accredited program
• 3+ years of experience in a health care Call Center or medical insurance environment
• Knowledge of insurance billing and KSC contracted health plans' rules, regulations and medical policies
• Basic knowledge of medical terminology, ICD10 and CPT coding
• Ability to navigate and use a variety of software applications and online resources
• Analytical skills to rapidly evaluate simple patient billing questions and resolve on the first call, or to route complex problems to the appropriate party for follow-up action and resolution
• Excellent communication and telephone etiquette, problem solving and active listening skills
• Clear and grammatically correct written communications

Preferred Qualifications:

• Billing and Coding Certificate
• Computer skills to include basic MS Word & Excel, Epic Resolute
• Bilingual Spanish

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.