Biomedical Support Engineer - Remote Eligible

Cardiology Remote Support Specialist

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide remote support to end-users of Change Healthcare Cardiology cardiac monitoring and evaluation applications
• Diagnose software and hardware malfunctions and give direction/training and technical guidance to other members of the Invasive support team and software development groups to identify and resolve problems
• Integrate Change Healthcare Cardiology software with various hospital medical devices and hospital information systems
• Performing software and/or hardware upgrades to existing Change Healthcare Cardiology systems
• Monitor, gather, and analyze data from various product sources and bio-medical literature to determine clinical significance of observed events and present findings at company internal and customer forums
• Interpret clinical user requirements and develop/convey engineering specifications to assist product development groups
• May be assigned to various projects utilizing skills

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of progressive experience in related clinical and/or biomedical product engineering position providing technical support to product support teams

Preferred Qualifications:

• Bachelor's Degree (or higher)
• Hemodynamics background, biomedical devices and applications
• Experience with Cardiology department workflow
• Higher level medical communication protocols (DICOM, HL-7)
• Technical support of cardiac hemodynamic monitoring systems
• Familiarity with document/registry standards such as JCAHO, NCDR, or STS desired
• Strong computer skills
• Prior experience in supporting/educating clinical users on use of bio-medical equipment or clinical technology solutions

Soft Skills:

• Strong communication, interpersonal, writing, negotiation, and presentations skills
• Excellent customer service skills

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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