Associate Tech Support Analyst - Remote Eligible

Caring. Connecting. Growing Together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

You'll enjoy the flexibility to work telecommute* from anywhere within Canada as you take on some tough challenges.

Primary Responsibilities:

• Responding to time sensitive support calls that can affect patient care
• Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution
• Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs
• Manage ticket backlog of about 20-30 cases
• Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
• Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
• Contribute to a fast-paced and highly collaborative team-based work environment
• Perform scheduled preventative maintenance and systems administration functions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience troubleshooting Windows Operating Systems, Server, and Workstation
• 2+ years of TCP/IP network operation experience
• 2+ years of Active Directory operation and troubleshooting experience
• 2+ years of customer service experience
• 2+ years of experience working in Windows Command Line
• Ability to work Monday to Friday, within shifts that range between 5:00am-1:30pm Pacific to 9:30am-6:00pm Pacific

Preferred Qualifications:

• 2-year Diploma program in Information Technology
• CCNA - Cisco Certified Network Associate
• Experience in at least one programming language
• Experience working in a Support Center
• Experience providing technical support in a collaborative environment
• Windows command line, Powershell, proficiency
• Proficiency in Troubleshooting Active Directory
• Detailed knowledge of TCP/IP and OSI model

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Canada Residents Only: The hourly range for Canada residents is $23.70 to $49.28 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.