Associate Tech Support Analyst - Remote Eligible

Caring. Connecting. Growing Together.

The position takes direct calls from Radiology customers and provides support of Optum PACS to our contracted customers. The position is specifically located in the US as required for supporting our government customers. Currently, we achieve a 44% first-day closure rate for government customer complaints. Our objective key result (OKR) is to improve this to a 60% closure rate.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
• Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
• Contribute to a fast-paced and highly collaborative team-based work environment
• Perform scheduled preventative maintenance and systems administration functions
• Identify opportunities for further team education and growth
• Participate in the creation of training materials
• Seek and suggest competence and career development opportunities to current management

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 3+ years of experience in a tech support environment diagnosing and troubleshooting software and/or computer systems
• 1+ years of experience in programming/ scripting/ command line
• Ability to work 8:00am - 5:00pm Eastern Time Zone or Central Time Zone
• Ability to occasionally work on call and overtime as the business requires

Preferred Qualifications:

• Bachelor's Degree in Computer Science/Engineering OR Computer Technology Diploma
• Certification (MCSE, A+, etc.)
• Experience in a customer service environment

Soft Skills:

• Commitment to continuous learning and personal development
• Ability to develop in-depth product knowledge

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.