(ORD) Assistant General Manager, HUB Services

Assistant General Manager – Hub Services

The Assistant General Manager – Hub Services is responsible for oversight of the Hub leadership team and the Hub's overall operational performance. Additionally, the Assistant GM works collaboratively with the GM to lead the Hub employees while promoting a safe, caring, dependable and efficient work environment. The Assistant GM will ensure employee compliance with all safety and quality standards established by United Ground Express, United Airlines, and any regulatory authorities.

How you will make an impact:

• Lead the Hub team in achieving operational performance goals within a safe and caring environment.
• Provide direction to the management team to ensure proper staffing levels are maintained while delivering a superior level of customer service.
• Proactively build and maintain a positive work environment, demonstrate effective employee relations, and establish collaborative relationships among the leadership team and the frontline employees.
• Responsible for overseeing the completion of operational compliance, audits, financial reporting and budgeting.
• Consistently model a calm and professional demeanor during periods of high volume or irregular operations.
• Provide direction to achieve or exceed performance and quality standards and coach for correction and improvements when necessary.
• Work with the Business Administration Manager to provide oversight on the scheduling of employees to ensure proper staffing levels to achieve or exceed performance goals and monitors changes in staffing levels.
• Collaborate with stakeholders to ensure all employees are properly trained and understand their assigned duties.
• Ensure that all employees in the work environment operate in a safe, caring, dependable and efficient manner at all times.
• Provide oversight to leadership team in that all injuries, incidents, accidents, and/or customer service issues are properly documented and corrected.
• Ensure compliance with all safety, security, and customer service quality standards and procedures.
• Perform other duties as assigned.

What you will bring:

• College Degree or equivalent work experience required
• Experience managing a large and dynamic operation preferably in an airline or airline partner environment.
• Experience managing management employees.
• Ability to manage airport operations independently.
• Demonstrates a calm and professional demeanor during periods of high volume or irregular operations.
• Ability to work in a dynamic, fast paced operational environment.
• Analytical thinking, goal-directed leadership and service-oriented performance.
• Strong communication and interpersonal skills.
• Strong problem-solving skills and drive for excellence.
• Organization and planning skills.
• Must possess and maintain a valid US state driver's license.
• Strong leadership skills, with the ability to motivate and coach others.
• Flexible schedule availability to provide oversight to a 24 hour per day 7 days per week operation including weekends and holidays.
• MS Office application proficiency.

Total Rewards

Base Salary range (L4) annually

Salary will be competitive and commensurate with experience.

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

ADA Specifications

• Repetitive motions that may include the wrists, hands, and/or fingers
• Requires ability to use computers and other office equipment
• Ability to communicate and interact with others in the English language, both oral and written
• Requires ability to sit, stand and walk for extended periods of time
• Ability to pass all pre-screening clearances applicable to position

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.