(EWR) Supervisor, Cabin Services

Supervisor Position

The Supervisor is responsible for oversight of UGE personnel, ensuring compliance with all operational, safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities.

Provide coaching and direction to the station personnel to achieve or exceed performance expectations.

Ensure compliance with all safety requirements.

Set a positive example for the station team members to ensure excellent customer service.

Maintain a positive work environment, strong employee relations and collaborative relationships.

Demonstrate a calm demeanor during periods of high volume or irregular operations.

Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service.

Ensure all employees are properly trained and understand their assigned duties.

Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed.

Ensure the operation functions in a safe, caring, dependable and efficient manner at all times.

Perform other duties as assigned.

Required Experience, Qualifications & Skills:

High School Diploma and previous supervisory experience

Ability to work independently

Ability to work in a dynamic, fast paced operational environment

Analytical thinking, goal-directed leadership, and service-oriented performance

Strong communication and interpersonal skills

Strong problem-solving skills and drive for excellence

Organization and planning skills

Strong leadership skills with the ability to motivate and coach others

Experience supervising Union represented work group preferred

Must possess and maintain a valid US state driver's license (Suspended, expired, revoked, or denied licenses are not valid)

MS Office applications

Must have flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned

Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs. and work outside in all types of weather conditions

Preferred Experience, Qualifications & Skills:

Experience supervising Union represented work group preferred.

Salary will be competitive and commensurate with experience.

As a UGE employee you'll receive the following:

Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.

Discount Program: 20% off for flight tickets with United Airlines

Vacation, Sick Time, and Floating Holidays

Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance

Flexible Spending Accounts, Long Term Disability,

401(k)

Paid Training

Paid parking or transportation assistance

Participation in the UGE annual incentive plan

Repetitive motions that may include the wrists, hands, and/or fingers

Requires ability to use computers and other office equipment

Requires ability to sit, stand and walk for extended periods of time

Ability to pass all pre-screening clearances applicable to position qualifications

Ability to communicate and interact with others in the English language, both oral and written

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Newark Liberty International Airport