Customer Service Representative - Part Time, Majuro

Job Title

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

As the face of our customer, here's what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Job Overview and Responsibilities:

Provide assistance to the traveling public by performing various customer service duties in the airport terminal.

Prepares tickets, determines fares and routing to ensure passenger's travel needs are met.

Responsible for daily cash and credit card sales.

Handle reservations and Mileage Plus inquiries.

Receive and direct incoming calls, greet and direct customers, tag and handle bags.

Required to staff ticket counter, boarding gates, and baggage claim area.

Security screen baggage and passengers.

Assist with cabin inspections and cleaning, lavatory services.

Tuna screening at the fish base.

Escort tuna to the airport.

Perform other duties as directed by station management to provide customer service support.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.

Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.

Qualifications

Minimum Qualifications:

• High school diploma/GED or equivalent required
• Must be fluent in English and Marshallese (written and spoken)
• Must type at least 20 wpm
• Must possess excellent customer service skills
• Must be able to work in a fast-paced environment
• Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week operation including weekends, holidays and overtime as needed. Hours can include late nights and early mornings.
• Must be willing to work outside in all weather conditions (e.g., rain, heat, humidity) and in baggage areas that are open to the outside weather conditions
• Must be willing to work in extreme weather conditions for extended periods of time
• Must be willing to work where there will be exposure to high noise levels
• Must be willing and able to travel to U.S. for processing and training
• Must possess and maintain a valid state driver's license. (Suspended, expired, revoked or denied licenses are not valid)
• Must be able to pass a pre-placement physical abilities test, hearing and vision tests, and drug screen
• Must be eligible to obtain and maintain credentials necessary for the position. Position-specific clearances include but are not limited to FAA, TSA, AND Port Authority and US Customs
• Must be legally authorized to work in Republic of the Marshall Islands for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position