Customer Service Representative - Part Time

Customer Service Representative – Part Time

As a Customer Service Representative – Part Time, you will support day-to-day airport operations across check-in, gate, baggage services, and flight coordination. This role requires flexibility, teamwork, and a high standard of customer service, even under challenging stress, operational, or weather conditions.

Responsibilities:

• Assist passengers at check-in, boarding, arrival, and baggage service areas
• Operate check-in systems, issue boarding passes, manage bookings and special service requests
• Handle delayed or mishandled baggage reports, provide updates, and ensure proper resolution
• Support flight coordination and aircraft turnaround, including on-time performance monitoring, communication with ramp, gate, ops, maintenance, and crew, and coordination with station vendors and internal departments to ensure efficient operations
• Work both indoors and outdoors, often under extreme heat, cold, or rain
• Maintain a neat and professional appearance according to United's uniform and grooming standards
• Follow all safety procedures, comply with airport, and company regulations

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.

Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.

Qualifications

Minimum Qualifications

• High School Diploma, ESO or equivalent required
• Must have a professional and neat appearance in line with United's uniform standards
• Strong communication skills in both English and Spanish (spoken and written)
• Proven customer service experience in high-paced environments
• Ability to lift and handle heavy baggage and stand or walk for long periods
• Comfortable working in all weather conditions, including extreme heat or cold on the ramp
• Computer literacy required: Microsoft Outlook, Teams, Word, Excel, and internal reservation systems
• Must be legally authorized to work in Spain without sponsorship
• Must be available to work any shift (including nights, weekends, and holidays) as part of a 24/7 operation
• Must be at least 18 years old
• Must be able to travel to the U.S. for training if required
• Reliable, punctual attendance is an essential function of the position
• Successful completion of interview and selection process required

Preferred Qualifications

• Previous experience in airline, airport, hospitality, or travel industry
• Additional languages beyond English and Spanish