Customer Service Representative - Full Time

Job Opportunity

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.

Job Description

As the face of our customer, here's what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Job Overview And Responsibilities:

• Staffing the ticket counter, boarding gates and baggage service areas of the airport (Duties may include check-in, ticketing, gates, baggage service and operations)
• Providing assistance and excellent customer service to the traveling public by performing various customer service duties in the airport terminal such as:
• Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Maintaining a neat and professional appearance by adhering to United's standards for uniform and dress

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.

Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.

Qualifications

Minimum Qualifications:

• Must be able to work the ticket counter as well as the boarding gates and baggage service area
• Must have a professional appearance
• Must have excellent communication skills
• Fluent in English and Japanese (written and spoken)
• Must be able to work in a fast-paced environment
• Must be able to lift and maneuver heavy baggage
• Must be able to stand and walk throughout the entire work shift
• Must possess excellent customer service skills
• Proven customer service work experience
• High School Diploma/GED or equivalent school leaving certificate
• Must be at least 18 years of age
• Must be able to travel to US for training if required
• Must be flexible to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends and holiday
• Must be legally authorized to work in Japan for any employer without sponsorship
• Must have permanent residency in Japan
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications:

• Previous airline, travel, or hospitality work experience
• Bachelor's degree
• Hold a valid passport and U.S. Visa