Customer Service Representative - Part - time

Customer Service Representative

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.

Starting pay of $19.64 per hour with competitive benefits that let you see the world:

Find your future at United! We're reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what's next with us. Let's define tomorrow together.

Travel: Fly United for free - domestic and international – bring your friends and family too!

Flexibility: Opportunities for overtime and ability to trade shifts to work a flexible schedule.

Phenomenal Benefits: 401(k), pension plan, health insurance and an Employee Assistance Plan for you and your family.

Build your career: Opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation.

Up to $37.82/ hour: Seniority-based pay raises with additional compensation for shift differential and overtime

As the face of our customer, here's what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Key Responsibilities:

Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication.

Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer.

Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards.

Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.

Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies

What you need to succeed (minimum requirements):

• At least 18 years old
• High school diploma, GED, or equivalent
• Comfortable with computers, mobile devices, and new technologies
• Able to stand, walk, and handle baggage for an eight-hour shift
• Able to read, write and speak English fluently
• Ability to communicate with other departments and flight crews
• Must be eligible to acquire and maintain credentials vital for the position
• Must pass a background check
• Must pass a pre-placement drug screen
• Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
• Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
• Able lift up to 70 lbs
• Ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview and assessment required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position
• Ability to meet our uniform, and appearance standards
• Must be willing and able to work 100% on-site