Technology Service Group Technician

Technology Service Group Technician

The Technology Service Group Technician ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems.

Responsibilities:

• Daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
• Provides technical training and development to departmental resources and customers.
• Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Applies approved principles for evaluating and setting goals and measures to deliver results.
• Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.
• Performs technical, analytical, or maintenance work.
• Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Qualifications:

• Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry, and manipulate equipment, packages, or parts weighing up to 70 pounds – Required
• Ability to communicate highly technical information to both technical and non-technical users
• Knowledge of Microsoft Operating Systems (operating systems/software)
• Experience with VPN, Citrix, Symantec, Remote Desktop Apps, Active Directory, and various Web browsers – Preferred
• Technical Certifications such as A+, Network+ - Preferred
• Technical work experience – Preferred
• Experience troubleshooting thermal printers – Preferred

Requirements:

• Must be able to work from office - not a remote role
• Monday-Friday 12:00PM-8:30 PM but must be flexible to work different shifts/hours based on business needs i.e., vacation coverage, special assignments, peak season
• No relocation assistance offered - must be currently located in the same geographic location as the job or willing to self-relocate.
• Must own a car
• Must have a valid driver's license
• Must be able to travel to various UPS facilities