Client Service Associate - Marken

Marken, UPS Healthcare Precision Logistics

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Purpose: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.

Main Duties and Responsibilities:

• Monitors shipments throughout the day to ensure they are collected and delivered within agreed time frames.
• Works with customers, both internal and external, with the aim of developing an excellent working relationship.
• Works with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Books and processes booking requests within Marken's internal database, generating and verifying shipping documentation where applicable.
• Liaises with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met.
• Coordinates with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Updates clinical trial sites into Marken's internal database (where necessary).
• Responds to incoming requests from external customers and internal offices/agents.
• Prepares, verifies and distributes country specific project documentation.
• Files and archives documents where required.
• Attends and participates in customer meetings when required.

Qualifications:

• Minimum of 2 years of Customer Service experience required, experience in pharma industry, clinical trials, logistics or aviation transport preferred.
• Intermediate level experience in Microsoft Office Suite (Excel, Word and Outlook).
• Thorough understanding of Aviation/Airline networks.
• Excellent communication skills and ability to influence others.
• Ability to work independently and collaborate with others.
• Attention to detail.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.