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Service Desk Specialist - Remote Eligible
Provide first-line functional support and training for Oracle E-Business Suite users.
Remote
Junior
11 hours agoBe an early applicant
Uni Systems
A European IT solutions and services provider specializing in infrastructure, security, and enterprise application development.
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Service Desk Specialist
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Specialist to join our UniQue team.
What will you be doing in this role?
- Provide first-line support for Neo (EBA / ERP) users external to the organization via the Neo Service Desk (JIRA-based platform).
- Deliver first-line functional support for business users of the EBA, resolving day-to-day operational issues in support of Business Support Operations (BSO).
- Liaise with second-line IT support to document functional requirements and system errors of the EBA, in collaboration with BSO teams.
- Work with the Chief Assistant BSO and EBA BSO team to provide training to business users, requesters, and external users of EBA/Neo; create and maintain related training materials.
- Maintain and ensure the quality of Master Data for business operations.
- Support User Acceptance Testing (UAT) and provide assistance during system upgrades and patch releases for the Enterprise Business Application / Neo system.
- Provide technical and functional expertise to EBA/Neo business users, requesters, and external stakeholders.
- Support the change management process for the introduction and integration of new functionalities; contribute to overall business process improvement initiatives.
- Assist with audit reviews as needed.
About Uni Systems
A European IT solutions and services provider specializing in infrastructure, security, and enterprise application development.