Senior Technical Field Engineer

Field Engineering Role

Provides the full range of Field Engineering support for an assigned base of large / complex clients.

Takes complete ownership of onsite service activity.

Performs advanced-level maintenance on all products, including low-complexity installation activities.

Provides technical feedback on equipment, systems and processes to improve overall service delivery.

Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.

Identifies and resolves systemic issues within the team.

Proactively supports the needs of other team members, providing technical assistance and expertise.

Contributes to improved client services metrics reporting and documentation.

Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

You will be successful in this role if you have:

Installs, repairs, and provides technical maintenance for products and component hardware and software, mainly on customer premises.

Ensures systems operate as designed and are maintained and/or upgraded per requirements.

Works collaboratively with technical colleagues to ensure customers receive timely, effective, and seamless service.

Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

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