Senior Principal Presales Consultant – ITSM Analytics & Service Operations Reporting

Principal Presales Consultant – ITSM-Led Analytics & Service Operations Reporting

We are hiring a Principal Presales Consultant – ITSM-Led Analytics & Service Operations Reporting to join our Delivery organization. This role acts as a solution design authority, owning ITSM-driven analytics and reporting solutions built on ServiceNow and service operations data, and ensuring a seamless transition from presales into delivery. The focus is on enabling operational visibility, service performance management, and executive reporting using Azure, Databricks, Power BI, and enterprise data platforms.

Principal Responsibilities

• Act as design authority and solution owner for ITSM-led analytics initiatives from presales through early delivery
• Define and govern end-to-end analytics and reporting architecture for Service Operations
• Design executive and operational dashboards covering SLAs, MTTR, backlog, service health, and trend analysis
• Architect solutions using ServiceNow, Azure, Databricks, and Power BI
• Define data ingestion, transformation, semantic models, and reporting frameworks
• Lead client discovery workshops and architecture review sessions
• Validate estimates, assumptions, and delivery feasibility
• Provide architectural oversight and technical escalation during initial delivery phases

Critical Skills Required

• Deep expertise in ITSM / ServiceNow reporting and analytics
• Strong understanding of Service Operations processes (Incident, Problem, Change, Request, CMDB)
• Proven experience designing enterprise reporting and analytics solutions using Power BI
• Strong exposure to Azure data services (ADF, Synapse, Azure SQL, ADLS)
• Hands-on or architectural experience with Databricks
• Excellent understanding of Data Warehousing, Lakehouse, and Reporting Architecture
• Ability to balance business outcomes with delivery constraints

You will be successful in this role if you have:

• 12+ years of experience in ITSM analytics, service operations reporting, solution architecture, or delivery-aligned presales
• Proven track record of acting as principal architect / design authority
• Strong communication, leadership, and stakeholder management skills
• Comfortable working in a Hybrid model (mix of on-site and remote work)
• Bachelor's degree in Engineering, Computer Science, or related discipline
• ServiceNow, ITIL, Azure, or Data Analytics certifications preferred

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys' EEO commitment here.