On - site Service Engineer – AI Data Center – Round Rock TX

On-Site Service Engineer (OSE)

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required—strong data center and server fundamentals are what matter most.

Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime

Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates

Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate

Support both reactive and preventive maintenance following established procedures

Collaborate with internal teams and customers during service events to ensure clear communication and resolution

Document work performed and contribute to shared knowledge and best practices

Participate in on-call rotations and support extended coverage when needed

Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment

Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)

Familiarity with Linux or similar operating systems

Strong troubleshooting and problem-solving abilities

Comfortable working independently on-site and communicating clearly with customers

Willingness to learn and support emerging technologies, including AI platforms

3–5+ years of experience in technical support, field service, or data center roles

Associate or Bachelor's degree in IT or related field (or equivalent experience)

Dell or other vendor certifications are a plus, but not required

Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.