Field Service Manager 1

Job Opportunity In Kowloon, Hong Kong

What success looks like in this role:

• Provides day-to-day, frontline supervision of Field Engineers across an assigned territory and within specified client locations.
• Ensures team provides timely and effective client/end-user support.
• Resolves associate inquiries and complex client issues.
• Maintains quality standards for Field Engineering operations.
• Drives improvements to installation, maintenance and updates of client equipment and services.
• Identifies opportunities for department-wide improvement and communicates with management to propose changes as appropriate.
• Communicates, implements and supports process change initiatives as directed by management.
• Manages team projects as assigned.
• Provides administrative support as required.
• Acts as key escalation point for team technical and process issues and oversees ongoing problem resolution.
• Allocates assignments, establishes work priorities and monitors performance.
• Ensures compliance with company policies, contracted client agreements and established service level agreements (SLAs).

You will be successful in this role if you have:

• BA/BS degree and 2-4 years' relevant experience OR equivalent combination of education and relevant experience
• Prior management experience not required but may have informally led teams

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.