Ccaas Support Engineer
Unisys Corporation
Job Title
Delivers remote support for clients and/or enterprise application users. Monitors user requests and systems issues, responding to and diagnosing service outages and operational problems. Applies diagnostic techniques to identify problems, investigate causes and recommend resolution strategies. Provides software related updates, maintenance and support for network, system and device users. Performs software testing and deployment. Executes software maintenance, including patching and upgrades. Provides anti-virus management and support. Performs all work to meet agreed time, cost and quality constraints. May be required to work in rotational shifts and provide on-call support.
You will be successful in this role if you have: BA/BS degree and 2-4 years' relevant experience OR equivalent combination of education and experience.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization.