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Technical Support Specialist I - MEX
Assist users in troubleshooting and resolving technical issues with shipping systems
Monterrey, Nuevo León, Mexico
Entry Level
yesterday
Unishippers
A third-party logistics company offering discounted freight shipping services for small and medium-sized businesses.
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Technical Support Specialist
This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.
Essential Duties & Responsibilities:
- Understand and support the company's proprietary systems and other third-party systems to provide guidance include, but not limited to: WEXNET, SpeedShip, UPS.com, WorldShip, ShipRush
- Provide first line technical support via phone, e-mail and/or a desktop support application.
- Identify, research and resolve technical issues with company's proprietary systems and other third-party systems.
- Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.
- Troubleshoot basic hardware issues.
- Test bug fixes and enhancements.
- Redirect or escalate problems as appropriate.
- Respond to inquiries in a timely manner, adhering to procedure and protocol.
Required Knowledge/Skills/Abilities:
- MS Office to include Excel, Word, Outlook.
- Computer hardware and software.
- Adaptable.
- Attention to detail.
- Good communication skills, both verbal and written.
- Excellent collaboration skills.
- Time management skills.
- Ability to prioritize.
Qualifications:
- Bachelor's degree.
- 0 – 2 years of relevant experience.
Physical Demands & Work Environment:
Work Environment: Job is performed in a general office environment.
Physical Requirements NP Not Present O Occasional (Up to 25% of time) F Frequent (26%-74% of time) C Constant (75% or more of time)
About Unishippers
A third-party logistics company offering discounted freight shipping services for small and medium-sized businesses.