Director Of Revenue Operations

Director Of Revenue Operations

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

As the Director of Revenue Operations, you'll be a key leader focused on driving growth and sales productivity. You will report to the Vice President of Revenue Operations and lead a team of 5 individuals across India, US, & UK focused on Commercial Ops, Sales Ops, & Partner Ops. This role requires balancing collaboration with deep day to day execution; continuously driving automation and AI throughout our Revenue Operations. We want efficient scaling of our revenue engine.

Responsibilities:

• Sales Commissions: Accurate, on-time, automated monthly sales commission processing using Everstage. Model sales commissions for annual commission design & execute monthly commission forecasting with Finance.
• Configuration, Pricing, Quoting: Business lead for CPQ making DealHub effortless for Sales. You will focus on working with our systems team on new product launch, pricing, & making CPQ easier to quote with product ops & revenue systems
• Deal Desk/Quote Support: Define & implement new processes, policies, and automations to accelerate commercial velocity while supporting non-standard deal review / approvals. Improve discount approval thresholds and streamline contract negotiation support with Legal. Identify bottlenecks that waste time and implement updated workflows.
• Order Management: Audit purchase orders, contracts, quotes, & opportunities to ensure accurate orders for closed won & transmitted to billing operations.
• Lead, Opportunity, Pipeline & Forecasting: Lead a team to works in region pipeline management, lead conversions, opportunity data health, & forecasting with sales leaders to maximize accuracy, speed, & reliability of execution. Develop and continuously improve processes via automation and AI. Drive the operating cadence/rigor in country-based teams across Sales & Marketing to we achieve KPI and last mile enablement. Define and rollout deal qualification and selling methodologies with Sales Leadership, Revenue Systems, & Revenue Enablement.
• Reporting/Data Management: Responsible for improving and measurement of our data health across our systems of record in support of data/analytics. Provide non-standard reporting where WW BI teams are still in development of Tableau reporting.
• Partner Operations: Responsible for supporting partner portal, deal registration, MDF/Co-Op, & development of partner program guides / policies on annual basis.

Experience:

• 10+ years of Revenue Operations (Sales Operations, Commercial Operations, Partner Operations) including working closely with Marketing, IT, Legal, & Finance
• Experience in Enterprise sales business selling multi-year TCV deals $1M+
• Experience leading off shore / global teams to high performance standards
• Deep experience in process improvement, automation, and experience with AI
• Created 4 quarter roadmaps and executed to them with speed and urgency
• Experience with acquisition integration of Sales Ops, Commercial Ops, and Partner Ops data / processes into the day-to-day business
• Experience working with dashboards like Tableau or PowerBI
• 5+ years working with SVP/VP/CRO level individuals in support of achieving bookings targets
• 5+ years of prior experience working in one of the following businesses SaaS, AI/ML, or Cybersecurity industries
• Experience with consumption-based business models helpful

Skills & Competencies:

• Very strong skills in Excel, Salesforce, and day to day operations
• Leadership abilities to define and execute a process-based vision for the organization
• Outstanding communication, presentation, and storytelling abilities to influence Sales with a soft touch.
• Ability to thrive in fast-paced, dynamic environments with ambiguity

Location: The position is based on either East Coast for time zone overlap with India/Europe or in Palo-Alto, CA (hybrid onsite 2 days week) Travel will be required 1 week per month to Palo Alto if remote.

Hiring Range: $186,900 - $257,000 - for Primary Location of USA - CA - Palo Alto. The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference: USA - CA - Palo Alto. Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.