Customer Service Adviser

Customer Service Adviser

A vacancy has arisen for a fulltime Customer Service Adviser role within the Durbin Ireland, Specialized Distribution Team. Working as part of our team to provide very high levels of service to both our end user customers and our manufacturer partners. This is a challenging role, which offers the right candidate an opportunity to develop further in Key Account Management.

Responsibilities:

• Providing customer service to include:
• Order processing in line with agreed deadlines
• Query Management/Resolution in a timely and efficient manner
• Dealing with enquiries from customers
• Pricing Maintenance
• Master Data Maintenance
• Producing daily/weekly/monthly reports to agreed Client requirements.
• Providing support to Client Management and Sales teams.
• Ensure adherence to metrics and service levels and drive corrective action as required.
• Work with all functional areas to achieve agreed targets

Candidate Requirements:

• Two years' experience in a similar customer services role is desirable but not essential.
• Capability of building strong and collaborative internal and supplier relationships.
• High levels of accuracy, attention to detail
• Flexible, innovative approach to work
• Excellent communication skills - ability to communicate at all business levels
• Good level of IT literacy i.e. Excel, PowerPoint and word
• Ability to work well under pressure and to work to targets
• Good time management and planning skills

Competencies:

• Communication skills
• Highly driven and motivated
• Organized with significant attention to detail
• Team Player
• Customer Focused
• Ability to think outside the box
• Ability to multitask very effectively

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar's international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma.

Uniphar Pharma

Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.

Culture at Uniphar

From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:

• We have a People First approach, we do the right thing and take a stand for our people.
• We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.
• We have a Common Purpose that connects our diversified businesses and people.
• Finally, Trust is at the heart of how we operate.

How We'd Like to Work Together

As we are a global team, there is flexibility to be based in one of Uniphar's offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it's not a '9 to 5' type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.

Equal Opportunity Employer

Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.