Business Support Specialist

Business Support Role

We are looking for a dynamic, highly motivated individual to join our Business Support team. Excellent technical and communication skills are essential to generate accurate data and access information from various data sources, both structured and unstructured. The candidate should have exceptionally strong healthcare, reporting, operational, and IT knowledge, with the capability of managing multiple complex projects and clients at one time.

Key Outcomes:

• Strong analytical and validation skills, manipulating data to present actionable insights to the team.
• Cleansing and analyzing multiple sources of data and finding ways to calibrate this data (combining internal and external data, financial and non-financial data).
• Collaborate with other functions to gather relevant data on time and check the accuracy of all sources.
• Generate all reporting, pricing, and operational metrics, which ensures that the group is meeting its business reporting goals across over 100 blue-chip multinational clients.
• Deliver a clear set of principal KPIs to ensure market-leading reporting, pricing, and stock capabilities are met.
• Work with the Business Support Manager to deliver high-level administrative duties by assisting with key reporting duties.
• Provide all data input for the Master Data team from a pricing and billing perspective.
• Co-ordinate all 'New Account' and 'New Product' set up through the Key Account Management team to ensure accuracy and consistency for all clients.
• Recommend and implement, where feasible, alternate solutions and be a catalyst for change to improve the customer experience.
• Analyze and understand the client and their business, including future business direction.
• IT interface management.
• Follow internal system processes but be flexible to adapt to different responsibilities in a fast-paced, dynamic environment.

Key Skills & Experiences:

• Exceptional written and verbal communication skills, and computer skills.
• Excellent attention to detail and ability to think outside the box.
• Communication skills provide the ability to create strong relationships internally and externally within the business.
• Ability to multitask and problem-solve effectively.
• Highly driven and motivated.
• At least 3 years' experience working in a business role.
• Ability to analyze a high volume of financial and nonfinancial data and clearly communicate the results to the commercial team.
• Well-developed PC skills and proficiency in MS Excel & PowerPoint – Required.
• Dynamic and proactive person, 'can-do' attitude.
• Demonstrated negotiation and conflict resolution skills.
• Strong knowledge of SAP Business Warehouse/Business Intelligence (tools & process) is essential.

Uniphar – Who we are:

With a workforce of more than 3000 employees spread across Ireland, the United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best-known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organized into three key divisions: Supply Chain, Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

Supply Chain & Retail:

Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare, and animal health products to pharmacies and hospitals nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacies to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.

Pharma – On Demand:

The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company's main divisions encompass everything from International Sales through Sales to NGO's and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.

Culture at Uniphar:

Uniphar is a combination of many businesses, each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars that unpin and support our culture.

We have a people-first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything Uniphar does is enabled by our people, and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.

Sustainability:

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Sustainably running our business ensures that Uniphar will continue to prosper in the long term. We are focused on ensuring that each of the five pillars of our sustainability strategy is a fundamental part of our decision-making process.