Route Service Supervisor - Ottawa - Unifirst Canada

Route Service Supervisor - Ottawa - UniFirst Canada

Location: Kanata, Ontario

At UniFirst, we Always Deliver —for our customers and our people. As a Route Service Supervisor you'll lead and work alongside a team of Route Service Representatives who service a diverse portfolio of customers each day, from small family-owned businesses to large corporate locations. This is an entry-level supervisor opportunity designed for career-minded individuals eager to grow, develop leadership skills, and advance within a stable, customer-focused organization.

What Your Role Entails:

• Oversee the training and development of a team of Route Service Representatives
• Respond to customer service requests in a timely and professional manner
• Negotiate customer contract renewals
• Build and maintain strong relationships with customers and team members
• Collaborate closely with leadership and management to deliver best-in-class customer service and product programs
• Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands-on support while assessing performance and customer satisfaction and loyalty.

Qualifications

• Driver's License & Safe Driving Record: Must be at least 21 years of age with a valid driver's license, a clean driving record, and reliable transportation. Must meet all Ministry of Transportation requirements.
• Educational Requirements: High school diploma or CAEC is required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Results-Driven Leadership Mindset: A hands-on, relationship-focused supervisor who isn't afraid to roll up their sleeves to support the team and, most importantly, the customer.
• Team Development & Coaching: Enjoys working closely with a team of Route Service Representatives, providing guidance, support, and mentorship as they grow in their roles.
• Relevant Experience: Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience preferred.
• Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
• Bilingual skills (English/French) preferred

You Will Benefit From:

• Competitive Compensation: Competitive wages, RRSP with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
• Training & Development: Formal training through our SCP program to set you up for success.
• Career Development: Continuous training and growth opportunities
• Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
• Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends
• Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Join UniFirst for a Rewarding Career

At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we'd love to hear from you!

About UniFirst

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 – Best Big Companies" list.

Equity, Inclusion and Accessibility

UniFirst is committed to equity, inclusion, and accessibility in all aspects of employment.

We provide equal employment opportunities and prohibit discrimination or harassment on any ground protected under applicable Canadian human rights legislation, including race, colour, national or ethnic origin, Indigenous identity, creed or religion, age, sex (including pregnancy), sexual orientation, gender identity or expression, marital or family status, disability, genetic characteristics, pardoned conviction, or any other protected ground.

Accommodation During Recruitment

UniFirst is committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require an accommodation, please contact TalentAcquisition@unifirst.com or call 800-347-7888. We will work with you to meet your needs in accordance with applicable legislation.

Candidate Safety and Privacy

UniFirst recruiters will never request personal financial information as part of a job application. If you receive a request of this nature, please treat it as potentially fraudulent.