Customer Service Representative

Customer Service Representative

Form-on USA Corp is a young, global enterprise which is specialized in the supply and trade of used formwork, new formwork components and plywood. As a subsidiary of Doka Group, we can build on a high-performing production facility as well as an international logistics network. We are proud of our team and our product portfolio. For our team in the U.S., we are looking for an enthusiastic and innovative candidate who will - together with a strong team - contribute to the company's success.

Job Description

The Customer Service Representative plays a critical role in managing customer accounts, regional logistics, inventory, and operations to ensure a seamless order-to-cash process. This position also supports the execution of strategic initiatives such as the Dual Brand Initiative, while embodying the Form-on spirit of simple, fast, transparent. The role requires strong collaboration with sales teams, supply chain contacts, and internal stakeholders, contributing to the growth of market share and enhancing the overall customer experience. This will be a full-time, on-site position.

Key Responsibilities

• Manage the complete order-to-cash process, including order entry, pricing, invoicing, delivery coordination, complaint resolution, and compliance with EU/US sanctions regulations.
• Act as the primary customer contact, handling inquiries, account maintenance, returns, and documentation using smartCRM and other digital tools.
• Collaborate with sales representatives on quotations, pricing alignment, delivery schedules, and customer relationship development.
• Oversee regional inventory and warehouse operations, ensuring stock accuracy, backorder resolution, and efficient material flow across Form-on locations.
• Support purchasing activities, including creating and managing buyback offers and commitments, processing related transactions, and coordinating with supply partners.
• Lead and support the execution of the Dual Brand Initiative by contributing to go-to-market strategies, sales channel coordination, and market share growth.
• Identify and implement improvements in logistics, warehousing, and order processing to enhance operational efficiency and service quality.
• Contribute to the design, management, and continuous improvement of the Form-on marketplace platform.
• Support product management and development efforts, providing input on formwork and scaffolding solutions based on market needs and customer feedback.
• Promote a culture of simplicity, speed, and transparency by actively living the Form-on spirit and embodying the we-Journey values (we-Feel, we-Think, we-Do) in collaboration across the Umdasch Group.

Qualifications

• 1-4 years of experience in customer service, logistics, or supply chain coordination.
• Strong organizational and interpersonal skills with a proactive, customer-focused approach.
• Proficiency in MS Office, ERP/order processing systems, and collaboration platforms (e.g., MS Teams).
• Familiarity with compliance requirements, logistics regulations, and order management tools such as smartCRM.
• Ability to work both independently and as part of a cross-functional, multicultural team.

Additional Information

Form-on USA offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Form-on's team.

Form-On USA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.

Please submit your resume and apply now.

External candidates must be authorized to work for any employer in the USA.