Customer Service Advocate (part Time) | Resource Department | UMC Physicians

Customer Service Advocate – Part Time

We are seeking a part-time team member for a high-volume clinic. The Customer Service Advocate serves as a direct contact for patients via telephone, in-person, or online platform. The CSA is responsible for scheduling patients, verifying insurance, collecting payments, and exemplifying the Service is our Passion culture.

Preferred Characteristics:

• Excellent customer service skills
• Professional demeanor and appearance
• Servant's heart
• Punctual and dependable
• Works with a sense of urgency

Availability Requirements:

• Ability to work 16 hours per week
• 8am-9pm Monday, Wednesday, Friday

Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient.

Our Vision: To be the best place to work and the best place to receive healthcare.

Benefits:

• Flexible Schedule
• Work Life Balance
• Work with a purpose and the opportunity to make a difference in the lives of others

Essential Functions:

• Greets patients
• Answers multi-line telephone system in a professional manner
• Schedules patients on a walk-in/urgent care schedule
• Accurately registers patients using the UMCP computer system
• Ensures all documents and forms are presented, explained, and signed at time of registration
• Obtains appropriate signed consent forms
• Obtains all necessary information to perform benefits verifications
• Collects co-pay or amount required at time of service
• Works to provide a friendly, calm and professional environment for a sick patient, their family and friends

Additional Responsibilities:

• Additional duties as assigned

Knowledge/Skills/Abilities:

• Must have experience in meeting people and dealing with them under adverse conditions
• General computer skills
• Must have excellent customer service and organizational skills
• Must be capable of learning quickly and accepting change

Minimum Qualifications:

• High School diploma
• Typing speed of 30 wpm
• High attention to detail
• Excellent customer service skills
• Strong communication skills

Preferred qualifications:

• Previous experience in a general office capacity

Environmental Conditions:

• Well-heated and ventilated building
• Normal office environment
• Fast paced, professional environment

Physical Requirements:

• Requires prolonged sitting, some bending, stooping, and stretching
• Requires eye-hand coordinator and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment
• Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports
• Must be able to transact business in person or on the telephone
• Hours may vary depending on the needs of the department

Limitations and disclaimer: The above job description is meant to describe the general nature of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Request for accommodations in the hire process should be directed to UMC Human Resources.