Customer Service Advocate | Resource Department | UMC Physicians

Customer Service Advocate – Full Time

Join UMC Physicians: Where Employee Satisfaction Soars at 96%!

We are looking for a dedicated full-time team member with a passion for helping others to join our dynamic and fast-paced team at UMC Physicians. This is a front desk reception role in our Resource Department, where you'll be at the heart of patient care—checking in patients, handling administrative tasks, and ensuring smooth operations. This position supports multiple clinics and is required to work shifts across all UMCP clinic locations as needed. We're seeking individuals with exceptional customer service skills who thrive under pressure and are ready to tackle the challenges of a high-demand environment. We offer growth opportunities and support to help you achieve your career goals.

Preferred Characteristics:

• Goal oriented
• Professional demeanor and appearance
• Servant's heart
• Punctual and dependable
• Works with a sense of urgency

Availability Requirements:

• Ability to work 40 hours per week
• Open availability

Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient.

Our Vision: To be the best place to work and the best place to receive healthcare.

Benefits: UMC Physicians offers a comprehensive benefits package to eligible full-time employees. Benefits include:

• Paid Time Off
• Sick Pay
• Medical, Dental and Vision Insurance
• Employer Paid Group Life and Voluntary Life Insurance
• Short Term Disability Insurance
• Long Term Disability (after 2 years of employment)
• Critical Illness, Accident and Cancer Insurance
• Health Care and Dependent Care Spending Accounts
• 401K Retirement Plan with Company Match
• Employee Assistance Program

Note: Some benefits require an employee contribution to participate.

Full Job Description: Serves as a direct contact/referral point for patients, greets patients in person and via telephone, answers multi-line telephone system in a professional manner, performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule, accurately registers patients using the UMCP computer system, ensure all documents and forms are presented, explained, and signed at time of registration. This position supports multiple clinics and is required to work shifts across all UMCP clinic locations as needed.

Essential Functions:

• Obtain all necessary information to perform benefits verifications
• Obtain appropriate signed consent forms
• Collects co-pay or amount required at time of service
• Works to provide a friendly, calm and professional environment for a sick patient, their family and friends

Additional Responsibilities:

• Additional duties as assigned

Knowledge/Skills/Abilities:

• Must have experience in meeting people and dealing with them under adverse conditions
• General computer skills
• Must have excellent customer service and organizational skills
• Must be capable of learning quickly and accepting change

Minimum Qualifications:

• High School diploma
• Typing speed of 30 wpm
• High attention to detail
• Excellent customer service skills and strong communication skills

Preferred qualifications: Previous experience in a general office capacity.

Environmental Conditions: Well heated and ventilated building. Normal office environment. Fast paced, professional environment.

Physical Requirements:

• Requires prolonged sitting, some bending, stooping, and stretching
• Requires eye-hand coordinator and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment
• Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports
• Must be able to transact business in person or on the telephone

Limitations and disclaimer: The above job description is meant to describe the general nature of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.