Customer Service Professional III

Customer Service Representative

Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.

Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.

Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.

Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.

Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.

Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.

Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.

Performs other duties as directed.

Higher Secondary Education (High School Diploma) and generally one year of customer service experience.

A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we're involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people's lives.

Job Identification 7710

Job Category Customer Service

Locations 16/F - 17/F, Tower B, Regent Centre, Kwai Chung, N.T., HK