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Customer Service Department Manager - Bilingual

Lead bilingual customer service team to deliver exceptional client experiences
Dallas
Mid-Level
$85,000 – 100,000 USD / year
19 hours agoBe an early applicant
Uline

Uline

A leading distributor of shipping, industrial, and packaging materials to businesses throughout North America.

Customer Service Department Manager - Bilingual

Pay from $85,000 to $100,000 per year

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Train Team Leads to provide top-notch customer service and build a positive team environment.
  • Manage the daily activities of various Customer Service departments.
  • Partner with other Managers and with Team Leads to enhance team performance.
  • Evaluate team procedures and identify areas for improvement.
  • Review performance reports and suggest ways to increase efficiency.
  • Resolve escalated customer issues promptly.

Minimum Requirements

  • Bachelor's degree.
  • Bilingual (English / Spanish) - fluent in both verbal and written forms.
  • 3+ years of customer service management experience.
  • Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern facilities.
  • First-class fitness center and beautifully maintained walking paths.

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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Customer Service Department Manager - Bilingual
Dallas
$85,000 – 100,000 USD / year
Support
About Uline
A leading distributor of shipping, industrial, and packaging materials to businesses throughout North America.