Operations & Donor Engagement Specialist

Operations & Donor Engagement Specialist

At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America—a community characterized by its diversity, unity, compassion, generosity, and commitment to Jewish values. Together with our philanthropic, volunteer, and professional leadership, we're changing lives.

As one of North America's leading Jewish non-profits, UJA Federation of Greater Toronto works to preserve and strengthen the quality of Jewish life in Greater Toronto, Canada, Israel, and around the world. UJA advances this mission through fundraising, programs, and research focused on our strategic pillars: fighting poverty and improving well-being, growing Jewish education and identity, countering antisemitism and hate, and strengthening connections with Israel and Jewish communities worldwide.

Situated within UJA, the Jewish Foundation of Greater Toronto is a community foundation that makes charitable giving easy and rewarding so that individuals and families can fulfill their personal philanthropic goals and translate their charitable vision into viable solutions to some of the community's most pressing needs. Jewish tradition teaches that one of our key responsibilities is to make the world a better place for future generations.

As one of the largest Jewish community foundations in Canada, the Jewish Foundation of Greater Toronto has been in business and managing millions of dollars in assets since 1962.

Position Summary

UJA Federation of Greater Toronto is seeking an Operations & Donor Engagement Specialist to play a key role in the planning, coordination, and execution of Transformational Campaigns and related philanthropic initiatives. This position supports all stages of the campaign lifecycle—proposal development, donor stewardship, reporting, and cross-departmental collaboration—with a focus on fundraising operations and digital process enhancement.

Reporting to the Senior Director, Transformational & Special Philanthropy, the Specialist will collaborate with colleagues in fundraising, operations, data management, donor engagement, stewardship, and marketing to ensure seamless, high-quality execution of all campaign elements. This includes supporting strategic initiatives, enhancing the donor experience, and ensuring excellence in execution, data accuracy, and stakeholder engagement.

This role is pivotal in advancing cross-functional campaign efforts by facilitating collaboration, driving efficiencies, and elevating the standard of delivery across all donor and organizational touchpoints.

The ideal candidate is a highly organized, digitally fluent, and detail-oriented professional, with demonstrated ability to manage complex projects and coordinate across multiple stakeholders and departments.

Responsibilities Include, But Are Not Limited To:

• Campaign Coordination & Donor Agreements Manage campaign workflows, donor agreements, and acknowledgment letter approvals to ensure accuracy and alignment with organizational standards.
• Donor Engagement & Relationship Support Communicate with donors, prepare meeting briefs, and provide meeting support including minute-taking and follow-up.
• Proposal Development & Stewardship Assist in drafting stewardship communications and coordinate donor recognition logistics.
• Project Support Track milestones, identify risks, coordinate meetings, and manage stakeholder communications.
• Data & Digital Transformation Work with data teams to maintain donor records, support digital tool development, and ensure CRM data accuracy.
• Administrative Support Handle documentation, internal communications, phone inquiries, and provide overall administrative support to the team.

Qualifications

• Completion of post-secondary school with relevant experience in donor stewardship, campaign operations, or project coordination
• Highly organized, dependable, and able to manage multiple priorities and deadlines independently in a fast-paced environment.
• Passionate advocate and visible champion of UJA's mission, values, and goals, inspiring others through action and unwavering commitment to advancing our shared purpose.
• Strong written and verbal communication skills with the ability to create professional materials and liaise effectively with diverse stakeholders including donors, volunteers, and senior leadership.
• Excellent analytical skills and attention to detail; able to maintain accurate records, identify trends, and ensure data integrity.
• Proficient in Microsoft Office Suite (especially Outlook and Excel), CRM systems, and digital tools; comfortable supporting digital and data-driven workflows.
• Strategic, proactive, and solution-oriented, with a creative mindset and a collaborative approach.
• Passion for UJA's vision, and commitment to Jewish community vitality
• Familiarity with the Toronto Jewish community and/or experience in Jewish Communal Service considered an asset

* This is a full-time permanent position. Union Level 4. As UJA currently operates on a hybrid basis. Please note that UJA's offices are closed on all Jewish holy days (yom tov) and the Jewish Sabbath (Shabbat).

Qualified applicants are invited to submit a cover letter and resume. Only those applicants invited for interview will be contacted. Please be advised that all offers of employment are contingent upon the successful completion of professional references and background checks including Social Media Account(s) and a Police Records Check/Vulnerable Sector Screening.

Commitment to Inclusion and Accessibility: UJA Federation is proud of our dynamic professional team, which reflects the diversity of the Jewish community and general community alike in Greater Toronto. We are an equal opportunity employer and welcome applicants from all communities.

We are committed to creating an inclusive and accessible workplace, and believe this is essential to ensure that every member of our team can thrive. We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs.