U - box Field Support Analyst

U-Box Field Support Analyst

U-Box Operations is seeking career-minded individuals to contribute to the continuous growth, development, and success of the U-Box Operations Program as a U-Box Field Support Analyst. Under the direction of the U-Box Operations Manager, our department works closely with system members in the field to ensure that day-to-day U-Box transactions, applications, and business rules are working optimally. Our team of analysts will also identify operational trends that are in need of improvement and/or in need of bug fixes. This position is for individuals who are highly self-motivated, can work independently during times of high-volume inbound calls and chat intake, and possess strong critical thinking skills.

This position requires availability:

• In office Full Time (non-remote, non-hybrid)
• Friday through Tuesday or Thursday through Monday
• Department Business Hours Mon-Fri: 6:00 AM to 6:00 PM MST Saturday: 6:00 AM to 4:30 PM MST Sunday: 7:00 AM to 3:30 PM MST
• (Internal applicants can discuss scheduling based on experience and work history)

Responsibilities include (but are not limited to):

• Answering phone calls from system members in centers, warehouse, traffic, CCRs, and others.
• Responding to real time chats for live support and/or troubleshooting.
• Opening and responding to incident emails received through our Incident Management Tool.
• Creating incident tickets using our Incident Management Tool to document, research, and resolve every point of contact made with the field.

Requirements:

• Strong written and oral communication
• Proficient with computers and common office applications (MS Edge, Google Chrome, MS Office, etc)
• Good Customer Service
• Ability to problem solve and think critically
• Ability to multi-task as well as alternate between tasks without disruption
• Must be able to work in a high volume/high workload environment
• Ability to work independently as well as in a team-based environment

Preferred, but not required:

• 2+ years of U-Haul experience
• 1+ years of experience with U-Box and the U-Box program
• 10 to 12 months of previous office experience

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.