Technical Support Specialist

Technical Support Specialist

Location: 2727 N Central Ave, Phoenix, Arizona 85004

Since 1945, U-Haul has been serving do-it-yourself movers. The U-Haul Alarm Center monitors burglary and fire system in U-Haul stores located across North America twenty-four hours, seven days a week. Our technical support team has a strong reputation for reliability, knowledge, and courteous service.

Current shifts available:

Monday - Friday from 7:00 AM - 3:30 PM

Technical Support Specialist Responsibilities:

• Providing remote assistance during the installation or repair of burglar alarm, fire alarm, and surveillance systems and equipment.
• Taking charge of each call and determining efficient paths to resolution.
• Responding to and handling technician concerns and inquiries
• Remotely obtaining surveillance camera footage for requests made by various internal departments.

Qualifications:

• Comfortable working in a professional corporate environment
• Dependable and responsible
• Confident in learning and navigating various computer programs
• Eager to learn
• Have no criminal record
• Do not abuse drugs or alcohol
• Customer service or technical support experience preferred

Compensation:

• Starting wage is $18.50 per hour. Annual reviews and increases based upon merit.
• Pay is bi-weekly

Education/Training:

• High School Diploma or equivalent

Work Hours:

• Full time
• Training is provided to ensure every member of our team succeeds.

Benefits:

• Health insurance/benefits (including medical, dental & vision)
• Subsidized gym membership (including paid fitness classes)
• Life insurance
• Employee Stock Ownership Plan (ESOP)
• Business and travel insurance
• Met Law Legal program
• MetLife auto and home insurance
• Discounts on Apple products, cell phone plans, hotels and more
• Commuter benefits program
• 401k options
• Paid holidays, vacation and sick days
• In-house cafe featuring options for all diets
• 24-hour physician available for kids
• Community volunteer opportunities