Operations & Customer Experience Summer Intern

Operations & Customer Experience Summer Intern

Collegeboxes Powered by U-Haul provides door-to-door college moving, storage, and shipping services to students nationwide. Since 1999, we've specialized in collegiate storage, international shipping, and study abroad support. Our mission is to simplify the moving process for students and partner institutions – delivering convenience, efficiency, and peace of mind.

The Operations & Customer Experience Intern supports the Operations Lead and Coordinator team during peak summer months. This role focuses on assisting with day-to-day operational tasks, improving customer communications, and supporting conversion efforts through outbound follow-up. This is a hands-on role ideal for someone interested in logistics and customer experience. The intern will gain exposure to real-time problem solving, workflow management, and customer interaction.

Shift Schedule

• Location: In-Office
• Duration: Summer (June-August)
• Days: Monday – Friday (some weekend availability preferred)
• Hours: 15-20 hours/week (flexible based on availability)

Key Responsibilities

Operations Support

• Assist with daily operational tasks, including tracking pickups, deliveries, and live photo monitoring
• Support data entry and system updates across various tools
• Flag issues or inconsistencies to the team for follow-up

Customer Experience

• Respond to customer inquiries via email, text, and chat
• Provide information on services, pricing, and order status
• Escalate issues to the team when needed

Callback & Conversion Support

• Conduct outbound calls/texts to customer with abandoned carts
• Engage parents and students to complete Ship to School orders
• Track outreach activity and share results with the team

General Support

• Assist with peak-season projects and administrative tasks
• Collaborate with team members to improve processes and customer experience

Requirements

• Currently enrolled in a college/university
• Strong communication skills (written and verbal)
• Comfortable speaking with customers over phone, text, and email
• Basic proficiency in Microsoft Office (Excel, Word)
• Highly organized with strong attention to detail

What You'll Gain

• Hands-on experience in operations and logistics
• Exposure to customer experience and conversion strategies
• Opportunity to work closely with leadership and cross-functional teams
• Real-world experience supporting other students

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.