Partner Operations Specialist

Partner Operations Manager

Udacity is now an Accenture company, and exciting things are happening! We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

We're hiring a Partner Operations Manager to lead critical workstreams within large-scale learning programs. This hybrid role blends hands-on partner delivery coordination with strategic oversight. You'll ensure that key services, especially those supported by third-party vendors, are delivered on time, at scale, and with quality.

If you excel at turning operational challenges into streamlined systems and want to shape how thousands of learners experience high-quality programs, you'll love this role.

You'll work across internal teams and external partners to make delivery operations smooth, scalable, and learner-centric.

Key Responsibilities

• Manage execution of select workstreams within complex learning programs (e.g., in-person sessions, practical workshops, hackathons).
• Coordinate across vendor partners, facilitators, and internal teams to ensure service offerings are staffed, delivered, and monitored effectively.
• Manage contractor teams to resolve delivery issues and escalations in real time.

• Lead sourcing process of new partners to meet complex delivery requirements, including managing any RFP processes.
• Negotiate vendor contracts and ensure compliance with SLAs.
• Serve as the operational point-of-contact for delivery vendors and facilitation partners.
• Oversee partner onboarding, alignment, and ongoing performance across service areas.
• Track vendor KPIs (e.g., attendance, staffing coverage, session readiness), run reviews, and drive continuous improvement.

• Identify bottlenecks or manual workflows in partner-enabled delivery and lead process improvement initiatives.
• Collaborate with internal teams to automate tracking, reporting, or escalations where possible.
• Document best practices and build playbooks to enable repeatable delivery in new regions or programs.
• Advocate for and collaborate on development of partner tools designed to improve delivery outcomes.

• Contribute to new delivery model pilots, regional expansions, or internal capability-building projects.
• Provide operational input into RFP responses, client conversations, or vendor contracting processes.

You Might Be a Fit If You…

• Have 5–8 years of experience in program operations, service delivery, or vendor coordination—especially in education, government partnerships, or workforce development.
• Possess excellent written and verbal communication skills, strong numerical and analytical aptitude, and proven negotiating skills.
• Are an exceptional cross-functional operator, with a track record of executing reliably under complexity.
• Have worked with vendors, subcontractors, or field teams to manage service delivery at scale.
• Are hands-on with software tools and enjoy building order from ambiguity.
• Understand the nuance of operating across geographies, languages, and local constraints.
• Are energized by improving systems, not just maintaining them.
• Have experience in Egypt or MENA, or working with government-sponsored education initiatives.
• Are fluent in English and Arabic

Nice to Have

• Experience building training, onboarding, or performance frameworks for delivery vendors.
• Familiarity with contract SLAs and vendor compliance

Experience a rewarding work environment with Udacity’s perks and benefits!

• At Udacity, we offer you the flexibility of working from home.
• Flexible working hours
• Paid time off
• Comprehensive medical insurance coverage for you and your dependents
• Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health)
• Quarterly wellness day off
• Personalized career development
• Unlimited access to Udacity Nanodegrees