Manila - Back Office Financial Support Representative (open)

Back Office Financial Support Representative

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and what we do. As a Back Office Financial Support Representative at our Eastwood site, you'll embody this mantra every day by investigating, analyzing, and resolving disputes with expertise, empathy, and determination.

What You'll Do

Head: Apply your analytical skills and industry knowledge to resolve disputes.

• Investigate and research credit card disputes.
• Monitor transactions for fraud and compliance risks.
• Work with merchants and internal teams to gather information and close cases.
• Ensure all disputes are resolved within SLAs and regulatory requirements.

Heart: Put customers at the center of everything you do.

• Show empathy by protecting customers from fraudulent or erroneous charges.
• Deliver fair, accurate, and timely resolutions.
• Uphold Ubiquity's people-first values in every case you handle.

Hustle: Bring drive and commitment to every task.

• Stay focused on compliance while delivering results quickly.
• Adapt to shifting schedules and new processes with a solutions mindset.
• Collaborate with your team to continuously improve and share best practices.

What We're Looking For:

• High School diploma or equivalent
• At least 1 year BPO experience in Financial accounts, preferably with dispute investigations
• Strong analytical and investigative skills
• Good written and verbal English communication skills
• Detail-oriented, customer-focused, and professional
• Amenable to shifting schedules (Day, Mid, Night)
• Knowledge of debit/credit card industry and disputes is a plus

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we're more than a workplace—we're a community that's invested in your success. If you're ready to make an impact and grow with us.

Apply today and start your journey with Ubiquity!