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End User Support IT - Associate
Provide frontline local IT support and resolve end-user hardware/software issues
Bogota, Bogota, Capital District, Colombia
Entry Level
22 hours agoBe an early applicant
Ubiquity
Designs and manufactures networking hardware and software platforms for wireless internet access, routing, switching, and video surveillance.
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End User Support Associate
The End User Support Associate provides frontline local IT support to ensure operational continuity.
Key responsibilities include:
- Troubleshooting hardware, software, network, and access issues
- Supporting incidents
- Managing tickets and meeting SLA targets
- Installing/configuring systems and applications
- Escalating complex issues when required
Preferred Skills / Profile:
- Strong troubleshooting skills (Windows, applications, basic networking)
- Familiarity with VDI, VPN, and telephony tools (Avaya, Five9, Zendesk, RingCentral, etc.)
- Basic knowledge of Active Directory and IT security practices
- Strong communication and customer service skills
- High ownership, urgency, proactivity, and problem-solving mindset
- Strong written and spoken business English
- Highschool diploma (must)
About Ubiquity
Designs and manufactures networking hardware and software platforms for wireless internet access, routing, switching, and video surveillance.