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End User Support, Associate

Assist clients in diagnosing and resolving hardware and network issues onsite in Ghana
Madhya Pradesh, India
Entry Level
yesterday
Ubiquity

Ubiquity

A provider of cloud-based unified communications and enterprise VoIP solutions for small and medium-sized businesses.

IT Support Specialist

Participate in collaborating with the other IT teams in department-wide projects. Follow team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Ensure all the team's tickets are handled within the established SLAs.

Job Responsibilities:

  • Complete detailed information on requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
  • Act as the escalation for all computer and system-related concerns from clients or other employees that cannot be resolved by the Service Desk.
  • Organize and file documentation about warranties and instructional guides for computer hardware
  • Maintain a working log detailing all required system updates, as well as the date of completion
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Resolve technical issues related to network interruptions
  • Install and configure computer systems and applications within the company.

Job Qualifications: (Knowledge, Skills, Experience)

  • 0-1 year of relevant functional experience in similar roles
  • Exceptional customer-facing skills
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Good experience working with different operating systems including Windows and Mac OS
  • Ability to prioritize and manage several milestones and projects efficiently
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Strong written and spoken business English and a strong native speaker in the Geo you will support (Spanish, French, German, Tamil, Chinese, etc.)
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End User Support, Associate
Madhya Pradesh, India
Support
About Ubiquity
A provider of cloud-based unified communications and enterprise VoIP solutions for small and medium-sized businesses.