Sales Support Representative (outbound Appointment Setting) - Work From Home - Remote Eligible

Sales Support Representative (Outbound Calling)

The Sales Support Representative (Outbound Calling) is responsible for converting a high volume of warm leads into booked and attended chiropractic appointments through proactive outbound calling and structured follow-up. This role is highly sales-focused and suits a driven, target-oriented professional who can confidently qualify leads, handle objections, communicate service value, and maintain a high-energy customer experience while working in a fast-paced, KPI-driven environment.

Responsibilities include:

• Proactively manage and convert a high volume of warm leads through outbound calling, with a strong focus on securing booked appointments.
• Respond to inbound enquiries across phone, email, social, and online channels while prioritizing outbound follow-up to maximize conversion.
• Qualify leads by identifying needs, addressing objections, and guiding prospects toward booking.
• Apply consultative selling techniques to communicate the value and benefits of chiropractic services.
• Consistently meet and exceed KPIs relating to call volume, bookings, and conversion outcomes.
• Maintain structured and persistent follow-up across all active leads.
• Accurately record lead interactions, outcomes, and next steps within the CRM system.
• Track performance against key metrics including contact rate, booking rate, and attendance outcomes.
• Schedule initial consultations and follow-up appointments, ensuring strong attendance through confirmations and reminders.
• Coordinate with chiropractors and clinic staff to support appointment availability and utilization.
• Provide clear guidance on pricing, packages, and payment options to support conversion.
• Process payments where required.
• Deliver a professional, empathetic, and high-energy customer experience throughout the patient journey.
• Support additional administrative and operational tasks as required.
• Other position-level duties as they arise.