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Sales Support Officer - Work From Home - Remote Eligible
Coordinate customer bookings and inquiries to ensure seamless service delivery
Remote
Entry Level
15 hours agoBe an early applicant
Twoconnect
A provider of IT consulting and integration services specializing in Microsoft technologies and cloud solutions based in Australia.
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Sales Support Officer
We are seeking a highly organised Sales Support Officer to manage inbound customer enquiries, coordinate bookings, and support our sales team across day-to-day operations. This role is responsible for progressing enquiries through to confirmed bookings, ensuring accurate information is provided to customers, and maintaining smooth communication between clients, in-house boat, and third-party boat owners.
Responsibilities include:
- Manage inbound customer enquiries across phone and email in a timely and professional manner.
- Coordinate bookings between customers, in-house boats, and third-party boat owners, ensuring availability and smooth communication.
- Provide customers with accurate hire fees, BYO charges, and other booking details.
- Confirm dates, issue booking confirmations, and send invoices and payment links through the bespoke booking system.
- Progress enquiries through the booking pipeline using email automation and internal tools.
- Maintain a professional phone manner and deliver exceptional service to enhance customer experience.
- Liaise with boat owners to confirm scheduling, availability, and customer requirements.
- Support the sales team by keeping accurate records of bookings, payments, and client interactions.
- Assist with training documentation and process improvement as new systems and workflows are introduced.
- During the off-peak winter season (2–3 months), provide additional support in social media management, low-level copywriting, and general marketing tasks.
- Other role specific duties as they arise.
About Twoconnect
A provider of IT consulting and integration services specializing in Microsoft technologies and cloud solutions based in Australia.